Countryside Connections LTD is committed to ensuring that your privacy is protected. In line with the new GDPR regulation, this policy is designed to provide a simple explanation for the use of your data within our organisation.
Countryside Connections does not hold data on behalf of any other organisation and all of the data contained within our system is collected directly from the data source at the point of booking.
This policy applies to information collected from the following sources:
- Visitors to our website
- Customers – people who use our services
- People who view our content (those who subscribe to our newsletters/download our videos or request information from us)
- Anyone who enquires about our services (via our website/ face to face/ telephone)
We have a DPO (Data Protection Officer) who can answer any questions in relation to this privacy policy. Please see the ‘contact us’ section outlined below
Personal Data – Any information regarding an individual which allows a person to be identified. It excludes data where the identity is removed. It includes:
- Full name (first, middle, last and initials), title, marital status, date of birth, gender
Contact Data – Any information that allows us to contact you
- Billing address, delivery address, registered address, email address, telephone number
Transaction Data – This can include details of orders, payments, quotes and any further communication with regards to:
- Enquiries and services and equipment supplied or any services subscribed to
Financial Data – Including bank account information/card payment details
Technical Data – Including IP address, browser plug-in types, login data, browser type and version, time zone setting and location, operating system and platform, devices used and other technology on the devices
Profile Data – Including orders made, your interests, preferences, feedback and survey responses
Usage Data – Including information on how you use our products, services, network and our website
Marketing and Communications Data – Including your preferences on how we communicate with you and if you want to receive marketing and communications from ourselves and also third parties. Your marketing and communications preferences will not affect the operational information we must supply you with
Cookies – We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit AboutCookies.org for detailed guidance.
The following information describes the cookies we use on this site and what we use them for. Currently, we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete Countryside Connections’ cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)
Google Analytics – We use Google Analytics to help us understand how the site is being used in order to improve the user experience. User data is all anonymous. More information about Google’s position on privacy as regards its analytics service is available.
Google AdWords – We use this conversion tracking cookie to help us understand how many people who clicked our Google ads completed an enquiry form.
These cookies expire after 30 days and do not contain personally identifiable information.
If you want to disable conversion tracking cookies, you can set your browser to block cookies from the googleadservices.com domain.
Facebook – We use this conversion tracking cookie to help us understand how many people who clicked our Facebook ads completed an enquiry form.
Links to other websites – Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Face-to-Face Meetings – On occasion, we will speak to potential / existing customers face to face, for example at trade shows or conferences. Any data collected will only be used to inform those parties of any relevant information and will not be shared with any third parties unless it is necessary for the provision of services
We may also share your information with our third-party suppliers, but only when this is necessary. For example, a courier service for delivery or a telecoms provider for the provision of service
Countryside Connections may share personal data we hold if we are under a duty to disclose or share an individual’s personal data in order to comply with any legal obligation, and in order to enforce or apply any contract with the individual, We are also obliged to collect certain information for statutory purposes.
This includes financial information for HMRC. The retention period for this information varies and will only be used for these purposes.
Security – We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to:
Countryside Connections, 32 Kidderminster Road, Kingswinford, DY6 0EP
If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Countryside Connections may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any updates. If you would like to make a complaint about the way we have processed your personal information, you can contact us or complain directly to UK supervisory authority (ICO)
